Contact Us

We run a single support email for every topic. Existing users can also use the in-app Support screen; it opens a case thread that is faster than email because it already has your account context.

What to write in the first message

To get a useful answer on the first reply, please include as much of this as you can:

• The email on your QIOKO account (or the public account ID if you have one).
• A short description of what happened and when (UTC time or your local time).
• For wallet issues: transaction hash, the network used (TRC20, BEP20, etc.) and the exact amount.
• For suspensions: the alert text you see in the dashboard and whether you have already filed an appeal from Support.
• For custom servers: target GPU, RAM, region and estimated workload profile.

Common topics

Account and login

Forgot password, MFA reset, device change. We will ask you to verify from your account email and, if the account is financially active, to complete identity verification.

Deposits and withdrawals

Missing deposits are almost always either still waiting for confirmations or were sent on a different network than the deposit address. Always share the transaction hash. Withdrawals to a new address may be delayed by a short manual review.

Verification

If verification is “required”, your earnings are paused until it is approved; they resume automatically on approval. See the Privacy Policy for what we do with verification files.

Custom & Private Servers

Private Server (Taipei, 16× NVIDIA B300, 800 Gbps dedicated) is included in the VIP upgrade. Fully custom hardware configurations are available on request — write to Support with the use case.

Legal / press / data requests

Send subpoenas, data-subject requests (GDPR/CCPA access / export / deletion) and press inquiries to support@qioko.com with a clear subject line. We verify the identity of the requester before releasing any personal data.